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Terms Conditions for Your Kheli Bat Account

These terms govern how you use your account, handle payments through bKash, Nagad and Rocket, place bets on cricket and other markets, and reach us when you need support.

Account registration rulesPayment & withdrawal termsBetting conduct standardsDispute resolution processContact paths for questions

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REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear or you need to discuss your account status, our support team handles questions through the channels below. We respond to all inquiries and aim to resolve most issues within one business day.

What These Terms Cover

Kheli Bat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you agree to these terms in full. We operate Kheli Bat for users in eligible regions where local law permits online betting and casino play — availability depends on your jurisdiction, and you confirm you meet the legal age and

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residency requirements before registering. Your account is personal to you; sharing login credentials or allowing others to use your account violates these terms and may result in suspension. When you deposit through bKash, Nagad or Rocket, you confirm the wallet belongs to you and the funds
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are yours to wager. We process withdrawals to the same payment method you used for deposit, subject to identity verification we'll request before your first payout clears. Bets placed on cricket matches, live casino tables or slot games are final once confirmed — we do not
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reverse settled wagers unless a technical error on our side caused an incorrect outcome, in which case we'll credit your account after review. Bonuses and promotions carry their own terms, published on the offer page; if bonus rules conflict with these general terms, the specific bonus
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terms take priority for that offer. We reserve the right to limit or close accounts if we detect prohibited activity — multi-accounting, bonus abuse, collusion in live games, or any conduct that undermines fair play. You're responsible for keeping your password secure and logging out after
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each session, especially on shared devices. If you suspect unauthorised access, contact our support team immediately through the channels listed below. We update these terms occasionally; continued use of your account after an update means you accept the revised terms. For disputes, we ask you to
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raise the issue with our support team first so we can resolve it directly before escalating further.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SAFEGUARDS

How We Protect Your Data and Handle Disputes

We take account security and fair dispute resolution seriously. Your personal details and payment records are stored on secure servers, accessible only to authorised staff who need them to verify withdrawals or investigate reported issues. We do not share your data with third parties for marketing without your consent. If you want to review the information we hold, request changes or close your account permanently, contact our support team and we'll guide you through the process.

Data Security

Your account credentials and payment history are encrypted in transit and at rest. We log access to sensitive data and restrict it to support staff handling verification requests or compliance reviews.

Dispute Handling

If you believe a bet settled incorrectly or a withdrawal was delayed without reason, open a ticket through live chat or email. We'll review the bet log or transaction record and respond with our findings within two business days.

Account Closure

You can close your account at any time by contacting support. We'll process any pending withdrawals first, then deactivate your login. Closed accounts can be reopened if you change your mind, subject to a brief reactivation review.

Policy Updates

When we update these terms, we'll post a notice in your account dashboard and send an email to your registered address. The updated terms take effect seven days after posting, giving you time to review changes before they apply.

Terms & Conditions FAQ

You must be of legal age in your jurisdiction and reside in a region where online betting and casino play are permitted by local law. We verify eligibility during registration and may request identity documents before processing your first withdrawal.

No. All deposits must come from a payment account registered in your own name. We verify wallet ownership during withdrawal processing, and deposits from third-party wallets may be returned and your account suspended for security reasons.

Use the password reset link on the login page to regain access. If you believe your account was compromised, contact our support team immediately — we'll freeze the account, review recent activity and help you secure it with a new password.

No. Once you confirm a bet, it's final and cannot be reversed. Check your selections and stake carefully before clicking the confirmation button, especially on live cricket or football markets where odds move quickly.

Contact our support team via live chat or email and request a data export or account closure. We'll send you a summary of your account activity and process any pending withdrawals before closing your account as requested.

Open a support ticket with your bet ID and explain why you think the settlement was incorrect. Our team will review the match result or game outcome against official sources and adjust your account if we find an error on our side.

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