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How We Handle Your Account Information

We collect and protect the details you provide when opening an account, making deposits through bKash, Nagad or Rocket, and using our lobby. This policy explains what we gather, how we use it, and the choices you have over your personal data.

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Kheli Bat How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about how we handle your information, want to request a copy of your data, or need to update your details, our support team can help. Reach out through live chat for immediate assistance, send an email for detailed requests, or check your account dashboard for privacy settings and data export tools.

Team online

Live chat

Open the chat widget in the bottom corner of any page. Our team responds within minutes and can answer questions about data use, account access, or how to request changes to your information.

Email support

Send your data request or privacy question to our support address. Include your registered phone number so we can verify your account. We reply within one business day with next steps or the information you requested.

Account dashboard

Log in and navigate to your account settings to update contact details, download a copy of your transaction history, or close your account. Changes to payment methods require identity verification for security.

DATA HANDLING

Our Approach to Privacy and Security

We built our account system to protect your details at every step. Payment data from bKash, Nagad and Rocket transactions is encrypted during transfer and stored securely. Support staff follow strict access protocols and only view your records when resolving a ticket. You control visibility of your gameplay history and can request deletion of optional data at any time.

Encrypted storage

Your password, payment details and personal information are encrypted both in transit and at rest. We use industry-standard protocols to prevent unauthorised access and regularly update our security measures to address new threats.

Limited data sharing

We share information only when necessary to process your requests. Payment processors handle deposits and withdrawals. Game providers receive anonymised session data. We never sell your details to marketers or unrelated third parties.

Retention policy

We keep account records for as long as you use our platform, plus a defined period afterward to meet legal obligations in the jurisdictions where we operate. You can request early deletion of non-essential data by contacting support.

Your data rights

Request a copy of your information, correct inaccuracies, or close your account through our support channels. We process these requests promptly and confirm the action once complete. Availability depends on local law and eligible regions.

Privacy Policy FAQ

We collect your name, phone number, email, payment records from bKash, Nagad or Rocket, device identifiers, IP address, and gameplay history. This lets us verify your identity, process transactions, prevent fraud, and provide support when you contact us.

Log into your account dashboard and navigate to privacy settings. Select the data export option to request a file containing your transaction history, gameplay records and profile details. We send the file to your registered email within two business days.

Yes. Contact our support team via live chat or email and request account closure. We delete optional data immediately and retain transaction records only as long as required by legal obligations in the jurisdictions where we operate.

Your bKash, Nagad and Rocket transaction details are visible only to our payment processors, who need them to complete deposits and withdrawals, and to authorised support staff when investigating a payment issue you report. We never share this with game studios or marketing partners.

Cookies keep you logged in, remember your language preference, and help us measure site performance. Essential cookies are required for account functions. You can block non-essential cookies through your browser settings, though some features may not work as expected if disabled.

Yes. Our mobile site and any mobile access use the same encryption and security protocols as desktop. Your login credentials, payment data and session information are protected regardless of device. Keep your phone's operating system updated for best security.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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