Reference

Legal terms that shape your account and wallet access

We built Kheli Bat around transparent terms so you know exactly how your account, deposits and withdrawals work. This page covers the legal framework for Bangladesh players in eligible regions — what access depends on, how we handle your data, and who to contact…

Access depends on local lawClear withdrawal termsData handling explainedAccount security stepsContact paths for questions
Kheli Bat Legal terms that shape your account and wallet access
HOW WE HANDLE THIS

Data handling, cookies, retention and your account rights

We collect account data to verify identity, process payments and track gameplay for security. Every bKash, Nagad, Rocket deposit is logged with timestamp and amount so you can audit your own wallet history. We use cookies to keep you logged in and remember language preference; no third-party tracking scripts run on the account pages. Data is stored on secure servers and retained for six years to meet transaction record requirements. You can request a copy of your account data or ask us to delete it after your account closes — email support with your request and we will process it within 30 days.

Transaction logging

Every deposit and withdrawal is recorded with method, amount, timestamp and status. You see the same log we see, displayed in your account wallet page, so there is no hidden transaction history or unexplained balance change.

Cookie use

We set session cookies to keep you logged in and preference cookies to remember language and layout choices. No advertising cookies or third-party trackers run on the Kheli Bat domain; your gameplay data stays with us.

Data retention period

Account records, including transaction logs and identity documents, are kept for six years after account closure to comply with financial record requirements. After that period we delete the data unless required by law to retain it longer.

Access and deletion requests

Email support to request a copy of your account data or to ask for deletion after closure. We respond within 30 days with either the requested file or confirmation of deletion, and we document the request in our compliance log.

POLICY CONTACT

Where to reach us with legal or account questions

If you need clarity on terms, withdrawal rules, or account restrictions, our support desk handles legal questions alongside technical ones. We answer through live chat during Bangladesh business hours, respond to email within 24 hours, and maintain a dedicated account-help line for urgent verification issues. Each channel connects to the same support team so your question reaches the right desk.

Team online

Live chat support

Open the chat panel from any logged-in page and ask your question directly. Our team responds within minutes during business hours and covers account access, withdrawal status, and term clarifications in the same thread.

Email for detailed queries

Send detailed account or legal questions to our support email address listed in the footer. We reply within 24 hours with a written explanation or next steps, and we keep the thread open until your question is fully resolved.

Account help line

For urgent verification blocks or withdrawal holds, call the account-help number shown in your dashboard settings. This line is staffed during Bangladesh daytime hours and prioritises time-sensitive account access issues.

Legal and account questions we hear most

Access depends on local law in your specific region. We operate where online gaming is permitted, but we expect you to confirm eligibility before registering. If your area restricts online gaming, do not create an account.

We confirm your identity and payment method ownership before releasing funds to prevent fraud and ensure the withdrawal reaches the correct bKash, Nagad or Rocket account. Established accounts usually clear same-day; new accounts may take longer.

We collect name, phone number, email, payment method details and identity documents for verification. This data is used to process deposits, verify withdrawals and meet security requirements; we do not share it with third parties.

Yes. Email support after closing your account and we will delete your data within 30 days, except where law requires us to retain transaction records. We confirm deletion in writing once complete.

Open your account wallet page and scroll to the transaction log at the bottom. Every deposit, withdrawal and balance adjustment is listed with timestamp and method. You can export the log as a file if needed.

We suspend or close accounts that attempt fraud, operate from restricted regions, or violate posted rules. You receive an email explaining the violation and any funds due are returned after verification, minus disputed amounts.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.